Returns and refunds
Rare and Beautiful will replace or refund a customer if the item is not as described or is faulty, otherwise all sales are final.
If Rare and Beautiful decides to refund a customer a restocking fee of 20% of sale price shall apply. We will pack products well for shipping and send in a sturdy plastic container using bubble wrap to pack fragile items. After a product leaves our hand and is in the care of the postal service Rare and Beautiful shall not be held responsible for any damage caused during delivery as we are a jewellery business and do not run the postal service. We advise customers to pay for insurance on top of postal cost to cover any damage that may occur.