Payments can be made by EFT or Credit Card (Visa and Mastercard)
Banking details are to be found on the bottom of every invoice and statement.
Payment Policy:
All orders are to be prepaid before delivery
Any proforma not paid within two weeks will be cancelled.
All goods remain the property of Rare and Beautiful until paid in full.
Freight charges will be paid by the customer
If your account is not paid within the agreed time, or you do not place an order within 6 months, we reserve the right to place you back to proforma or lose your account to stock Rare and Beautiful.
Rare and Beautiful reserves the right to refuse to sell goods.
We encourage orders to be lodged via our online wholesale ordering website (access will be granted when your postcode is confirmed as available), alternatively orders can be emailed.
Rare and Beautiful reserves the right to change prices of goods without prior notice (typically only at the beginning of each financial year).
Rare and Beautiful does not work by consignment.
Deposits:
Rare and Beautiful will request a deposit and /or full payment for orders placed at trade fairs and indent orders.
All deposits paid to secure coming orders are non refundable should the customer choose to cancel their order.
Backorders:
Any items out of stock will be placed on back order unless discontinued and sent out when available (we will contact you prior to sending in case you would like to add items).
If you do not wish to receive back orders, Rare and Beautiful must be notified prior to packing and shipping.
Back orders will incur freight charges as normal.
Rare and Beautiful will replace or credit any item which is in incorrectly invoiced and delivered to you from our warehouse.
Incorrect, shortage or faulty stock needs to be reported within 14 days of delivery.
RETURNS
In the event of returning goods, Rare and Beautiful must be notified of the problem. Following this, the item must be packed properly and posted back to Rare and Beautiful via Registered Australia Post.
No replacement will be issued for incorrect ordering or if you simply change your mind.
Returned goods will be exchanged not credited (unless out of stock, discontinued or by prior agreement).
Incorrect choice of stock may not be returned.
Faulty Goods:
Incorrect, shortage or faulty stock needs to be reported within 14 days of delivery.
General wear and tear are not covered by warranty.
Rare and Beautiful must be notified prior to returning or replacing items for a customer.
Exclusivity:
Rare and Beautiful prefers a single stockist in an area. However exclusivity is dependant on order history, communication and payment history.
Returns:
In the event of returning goods, Rare and Beautiful must be notified of the problem. Following this, the item must be packed properly and posted back to Rare and Beautiful via Registered Australia Post.
No replacement will be issued for incorrect ordering or if you simply change your mind.
Returned goods will be exchanged not credited (unless out of stock, discontinued or by prior agreement).
